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Elements and Performance Criteria

1. Establish standards
   • Identify appropriate regulatory, accessibility, industry and organisational compliance standards
   • Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
   • Establish a centralised, distributed or combined quality assurance methodology
   • Determine the specification from which the website was developed
   • Establish guidelines for controlling, updating and loading new content onto the website
2. Apply standards and track performance
   • Apply all processes as an integral part of the website development process
   • Validate site, updates and new content against performance standards, using a wide variety of browsers and tools
   • Document and disseminate results
   • Provide feedback to web authors, users and administrators on a routine and regular basis
3. Develop and apply continuous improvement process
   • Provide performance standards feedback to developers, maintainers and administrators
   • Identify below-average or unacceptable performance standards and apply appropriate measures in order to improve performance
   • Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
   • Conduct responses to interaction, feedback and suggestion providers
   • Develop procedures to identify whether feedback and suggestions are applied and acted upon
   • Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
4. Document quality assurance practices
   • Document quality assurance procedures and processes
   • Document quality assurance results
   • Document and control changes to procedures, processes and results

Required Skills

Required skills

analytical skills to analyse websites for compliance to legislation and best practice

communication skills to communicate with clients and web developers

literacy skills to read standards and produce reports

technical skills to

develop websites

test website design to improve the design and maintenance processes and to ensure that all the clients elements are incorporated into the design

test website implementation

Required knowledge

business process design and customer and business liaison

copyright and intellectual property relating to websites

provisions of privacy legislation relating to websites

website accessibility and equity legislation

website architecture and website security

workload metrics and technical performance measurement

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to identify establish and implement appropriate quality assurance standards to the website develop and implement a continuous improvement process develop quantitative standards document quality assurance standards
Context of and specific resources for assessment	Assessment must ensure access to web servers ebusiness website analysis software automatic testing software documentation for appropriate regulatory industry compliance and accessibility standards appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess knowledge of quality assurance industry website standards review of candidates performance benchmarks evaluation of documented processes and procedures
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Performance standards may include:	content accuracy and consistency response time and latency server response time structural quality time lines.
Content may include:	background articles company information copyright and disclaimer notices customer only information customer-specific information error messages feedback mechanisms forms frequently asked questions hyperlink titles information instructions interactive features product information ratings, rankings, testimonials and quotes from reviews reference pages site map what's new.
Browsers may include:	Galleon Internet Explorer Konqueror Lynx Mozilla Netscape Navigator Opera Phoenix.
Tools may include:	cascading style sheet (CSS) check hypertext markup language (HTML) validating link checking software spell check.
Users may include:	person within a department department within the organisation third party.

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